FAQs

What is Sunlit Studio Puzzles? We're a boutique jigsaw puzzle company creating fresh watercolor and watermedia-based puzzles. Each title is from an original painting by female artist Robin St. Louis. 5% of profits go to arts education programs for youth. You can read more about us here.

How do I reach you? Send us an email at hello@sunlitstudiopuzzles.com and we'll get back to you promptly.

What's the status of my order?  If you leave us your email when checking out, you'll receive an email when your order is placed and again when it has shipped. 

Can I change or cancel my order? Please email us at support@sunlitstudiopuzzles.com and we'll do our best to process your request if the order has not yet shipped.

Where do you ship? We ship throughout the United States. Find out more about shipping here.

What payment methods do you accept? We accept all major credit cards.

What is your returns policy?  We accept returns in unused condition within 30 days of receipt. See our returns policy here.

What if I get to the end of my puzzle and discover I'm missing a piece? We have an awesome no-fault policy. We'll replace the missing piece for free if you send us a photo of the puzzle (showing the area where the piece goes) and your shipping address. Send to: hello@sunlitstudiopuzzles.com.

Can I send an e-gift card to a gift recipient's email? Any e-gift card purchase will be sent directly to the buyer's email. Sunlit Studio Puzzles is not able to send to an alternate email (i.e. the gift recipient) at this time. Any purchase of a Sunlit Studio Puzzles gift card can be forwarded to someone else, but the buyer is responsible for sharing the gift card code with the recipient.

If I sign up for emails, how many will I get?  We don't like getting inundated with emails, either, so we will only send occasional emails alerting you to new products or sales. We will not sell or give your email to anyone else.

Where can I learn more about the artist? You can learn more about her and see more of her work at www.robinstlouis.com or on Facebook at Robin St Louis Paintings.

Can I sell Sunlit Studios Puzzles in my store? We'd love to talk with you about this. Get in touch with us at hello@sunlitstudiopuzzles.com.

Where do I direct press inquiries?  Please email us at hello@sunlitstudiopuzzles.com. We'll hop right on it!

Where do I see what arts organizations for youth you support? The first grants (5% of our annual profits) will be made in December 2021. Information and links to the programs will be available here at that time.